麻豆亚洲精品在线播放,午夜在线视频91精品,麻豆视频一区二区,人人干在线观看,99久久精品国产免费,久久视频在线直播

在前幾天引發(fā)軒然大波的車主維權(quán)事件后，特斯拉終于道歉。

20日晚間，特斯拉在官方微博上發(fā)文，稱“我們就未能及時(shí)解決車主的問題深表歉意。”

“基于此次經(jīng)歷，我們會(huì)努力吸取教訓(xùn)，認(rèn)真總結(jié)，在配合政府各相關(guān)部門調(diào)查的情況下，同時(shí)開展嚴(yán)格自查自糾，對(duì)自身不合理的、不符合服務(wù)準(zhǔn)則的問題和服務(wù)流程進(jìn)行梳理并整改，努力做到立查立改、即查即改，做到尊重消費(fèi)者，尊重市場(chǎng)。”



“特斯拉剎車失靈”

4月19日的上海車展上，兩名女子在特斯拉展臺(tái)“抗議”，目擊者稱二人情緒激動(dòng)，認(rèn)為已購(gòu)買的車輛有質(zhì)量問題。其中一名女子站上一輛特斯拉展車車頂，高喊“剎車失靈”，隨后被安保人員拉下。

Two women protested at the Tesla booth at the Shanghai International Automobile Industry Exhibition on Monday, and eyewitnesses claimed they aired grievances about poor quality of their bought Tesla cars. One woman stepped onto a model Tesla vehicle on site, and shouted "Tesla brake's failure." 


 
據(jù)報(bào)道，車展開始不久后即發(fā)生上述事件，現(xiàn)場(chǎng)兩名女子均身穿印有“剎車失靈”字樣和特斯拉logo的上衣。其中在車頂喊口號(hào)的女子之后被展會(huì)保安帶離現(xiàn)場(chǎng)。有媒體報(bào)道稱，特斯拉展臺(tái)隨后被隔離帶分開，另有10余名安保人員保護(hù)現(xiàn)場(chǎng)。

The incident happened shortly after the Shanghai auto fair was launched on Monday. Both women were wearing white T-shirts printed with words "Tesla brake failure", along with a Tesla logo. And, the woman who stood on top of one of the exhibited model, shouted "Tesla brake failed me" repeatedly, before she was taken away from the exhibition by guards. Tesla booth was later cordoned off, and was protected by about 10 guards, according to media reports.

維權(quán)事件引發(fā)網(wǎng)友關(guān)注，相關(guān)話題沖上熱搜：



特斯拉19日下午回應(yīng)稱，關(guān)于當(dāng)天在車展現(xiàn)場(chǎng)發(fā)生的車主非理性行為，該公司了解到當(dāng)事人為此前2月發(fā)生的河南安陽(yáng)超速違章事故車主。特斯拉同時(shí)稱，此前，該車主曾因超速違章發(fā)生碰撞事故，以產(chǎn)品質(zhì)量為由堅(jiān)持要求退車。“近兩月以來特斯拉始終保持與車主積極協(xié)商，表示愿意協(xié)助完成維修和保險(xiǎn)理賠事宜，同時(shí)提出多種解決方案，但遭到車主強(qiáng)烈拒絕，且不接受任何形式的第三方檢測(cè)。“未來我們還將繼續(xù)緊密溝通，幫助車主盡快恢復(fù)正常用車生活。”


 
特斯拉高管：我們沒有辦法妥協(xié)

當(dāng)天下午2點(diǎn)，特斯拉公司副總裁陶琳在展臺(tái)接受了《財(cái)經(jīng)汽車》的采訪，期間陶琳表示，“近期的負(fù)面都是她（車主）貢獻(xiàn)的”、“我們沒有辦法妥協(xié)，就是一個(gè)新產(chǎn)品發(fā)展必經(jīng)的一個(gè)過程”、“我們自己的調(diào)研顯示，90%的客戶都愿意再次選擇特斯拉”。

In an afternoon media interview on Monday, a Tesla executive told reporters that "this consumer has contributed almost all negative news toward the company of late," and "an internal survey showed 90 percent of Tesla owners would be willing to buy another Tesla."

此外，陶琳還還表示該車主“很專業(yè)，背后應(yīng)該有（人）的”。

The executive said the woman refused to send the car for a test and believed that "she is kind of a professional and probably had some force behind her."


 圖源：《財(cái)經(jīng)汽車》微信公眾號(hào)

新華每日電訊：不妥協(xié)的底氣何在？

對(duì)于特斯拉副總的回應(yīng)，新華每日電訊評(píng)論指出，雖然站在車頂維權(quán)的方式有些過激，是否真的“曾因超速違章發(fā)生碰撞事故，而后以產(chǎn)品質(zhì)量為由堅(jiān)持要求退車”也有待調(diào)查，但很多人感到意外的是，從特斯拉高層的最新回應(yīng)中，幾乎感受不到解決問題的誠(chéng)意，反倒是“國(guó)際知名品牌”毫不掩飾的傲慢。特斯拉高管傲慢回應(yīng)，誰給了特斯拉“不妥協(xié)”的底氣？如此回應(yīng)，幾乎讓人感受不到解決問題的誠(chéng)意。

“如果車企不能提供質(zhì)量過硬的產(chǎn)品和良好的售后服務(wù)，不能保障消費(fèi)者安全行駛，甚至惡意猜測(cè)維權(quán)者的動(dòng)機(jī)，可能會(huì)砸了自己的招牌。”

Xinhua News Agency ran a commentary criticizing Tesla's noncompromising stance, and suggested if a car company could not guarantee safe drive experience for its clients, and even maliciously speculating a consumer's motivation in such action, it could tarnish a company's brand image in the end.  

              

在當(dāng)天晚間，特斯拉官方微博再度發(fā)布回應(yīng)稱，聽到很多中肯的意見和批評(píng)，特斯拉將誠(chéng)懇接受。但其同時(shí)表示，對(duì)不合理訴求不妥協(xié)。

The company said  "it acknowledges sensible criticism" but at the same time that "it will not compromise to unreasonable claims."

             

特斯拉對(duì)于維權(quán)事件的這一回復(fù)態(tài)度并沒能令人滿意，不少網(wǎng)友解讀其“傲慢自大”。

Tesla's response over a high-profile consumer complaint on late Monday has been ill received by some Chinese netizens, with many calling the company's response as "cocky."

有網(wǎng)友認(rèn)為特斯拉事件不是個(gè)案，也有網(wǎng)友呼吁品牌應(yīng)該公開事故數(shù)據(jù)，還有的網(wǎng)友呼吁第三方權(quán)威機(jī)構(gòu)介入，以便澄清事實(shí)。

Netizens tend to focus on the company's quality problems exposed in China and believed that Tesla may believe it is in a position of strength in face of a lone consumer filing compliant. Some netizens are demanding Tesla reveal data at the time of each claimed brake failure incident to the public. There are also netizens who state that the car should be subject to testing by a third party to clear up the matter. 


 
警方提示：合法合理途徑維權(quán)

20日早7時(shí)，上海市公安局官方微博@警民直通車-上海發(fā)布通報(bào)，其中爬上車頂?shù)膹埬潮惶幰孕姓辛?日，另一人李某被處以行政警告。此外，警方提示，消費(fèi)者應(yīng)通過合法合理途徑，表達(dá)訴求維護(hù)權(quán)益，切勿采取過激行為。

The woman is now under police detention for five days.


 
兩小時(shí)后，有自稱特斯拉維權(quán)車主的網(wǎng)友@安保佳發(fā)布微博，還原了現(xiàn)場(chǎng)情況。并表示“用了錯(cuò)誤的方式，造成的社會(huì)秩序混亂，不好的影響，誠(chéng)摯的給國(guó)家會(huì)展中心安保部門道歉，給在場(chǎng)所有人員道歉，應(yīng)該用合理合法的手段進(jìn)行維權(quán)。”



該網(wǎng)友還表示，看到了特斯拉高層的回應(yīng)，車主們也“決不妥協(xié)”。
 


今年2月，市場(chǎng)監(jiān)管總局與中央網(wǎng)信辦、工業(yè)和信息化部、交通運(yùn)輸部以及應(yīng)急管理部消防救援局，就消費(fèi)者反映的異常加速、電池起火、車輛遠(yuǎn)程升級(jí)（OTA）等問題共同約談了特斯拉汽車（北京）有限公司、特斯拉（上海）有限公司，要求其嚴(yán)格遵守中國(guó)法律法規(guī)，加強(qiáng)內(nèi)部管理，落實(shí)企業(yè)質(zhì)量安全主體責(zé)任，有效維護(hù)社會(huì)公共安全，切實(shí)保護(hù)消費(fèi)者合法權(quán)益。

In February, China's top market regulator summoned Tesla for a talk over recent rising consumer complaints, including unexpected accelerations, battery fires and abnormal over-the-air (OTA) upgrades. The regulator called the US' premium electric car maker to abide by Chinese laws and rules and uphold consumers' legitimate rights and interests.



綜合來源：新華網(wǎng)，央視新聞，Global Times，財(cái)經(jīng)汽車